1. Information We Collect

When you place an order or browse our website, we collect details necessary to process your delivery:

• Personal Details: Name, Delivery Address, Phone/WhatsApp Number, and Email Address.
• Order Info: Products purchased, order history, and customer service conversations.

2. How We Use Your Data

• To process, dispatch, and fulfill your Cash on Delivery (COD) orders via courier.
• To send SMS or WhatsApp order confirmations and real-time package tracking updates.
• To improve our overall website shopping experience and customer service response times.

3. Data Protection & Security

We do not sell, rent, or trade your personal information to third parties. Your delivery details are strictly shared only with our verified courier partners in Pakistan for order fulfillment.

4. Contact Us

If you have any questions or concerns regarding our privacy practices, feel free to email us at info@maalemherbals.com.